1. Scope
This policy applies to food and beverage orders placed through this website, which is powered by TableTop, a platform owned and operated by DIGIDARK CORPORATION, on behalf of the restaurant named on the home page (the "Restaurant"). The Restaurant is the seller of record for all orders.
2. Order cancellation
- You may request cancellation of an order before the Restaurant begins preparing it. Once preparation has started, the order generally cannot be cancelled.
- To cancel, contact the Restaurant immediately using the phone number on the home page, quoting your order details.
- The Restaurant may cancel an order due to item unavailability, incorrect pricing, suspected fraud, being outside service hours or delivery area, or circumstances beyond its control. In such cases any amount already paid online will be refunded in full.
3. Refund eligibility
You may be eligible for a refund or replacement if:
- Your paid order was cancelled by you before preparation began, or was cancelled by the Restaurant;
- You were charged but the order was not received by the Restaurant (failed/duplicate payment);
- Items were missing from a delivered or collected order; or
- The order received was materially wrong or of unacceptable quality — reported to the Restaurant promptly (within a reasonable time of receipt) with supporting details.
Refunds are not available for change of mind after preparation has begun, delays caused by incorrect contact/address details provided by you, or dissatisfaction with taste where the item was prepared as described.
4. Refund processing
- Approved refunds for online payments are made to the original payment method via the payment gateway.
- Refunds are typically initiated within 48 hours of approval and reflect in your account within 5–7 business days, depending on your bank or payment provider.
- For orders paid in cash at the Restaurant, refunds (where approved) are handled directly by the Restaurant.
5. Platform subscription (for restaurants)
Restaurants subscribing to the TableTop platform are billed under their subscription agreement with DIGIDARK CORPORATION. Unless otherwise agreed in writing, subscription fees for a billing period already commenced are non-refundable; cancellation stops future renewals. Contact support@usetable.top for subscription matters.
6. How to raise a refund request
Contact the Restaurant first for order issues — they can resolve most requests immediately. For payment gateway issues or unresolved complaints, email support@usetable.top with your order details, payment reference, and a description of the issue. We aim to respond within 2 business days.
7. Changes
We may update this policy from time to time; the "Last updated" date above reflects the latest revision.